Terms & Conditions

Immigration Related Information:

1. Necessary immigration documents such as NOC, GO, RT-PCR Report and Covid-19 Vaccine Certificate (Triple Dose) must be kept both in original and photocopy form (possibly multiple copies for safety).

2. Prior to traveling to any country (within 24-72 hours depending on the destination), it is the individual's responsibility to fill out the Arrival and Registration Form on the website or mobile app. After completion, printout the acknowledgement letter (in PDF format) and retain it (multiple copies for safety). It is also capture a screenshot or picture on your mobile device as evidence.

3. Before returning to your home country at the conclusion of your trip (approximately 72 hours prior), you are required to fill out a Health Declaration Form Bangladesh. Printout the acknowledgement letter (in PDF format) and retain it with you or store it on your mobile device (if necessary).

4. In the event of an increase in government-imposed travel taxes, the additional amount will be borne by the traveler as an increased tax burden.

Transport and Travel Related Information:

5. Travel dates are contingent upon the specified schedule and availability of flights/bus/trains/ships.

6. "Cosmos Holiday" assumes no liability for any delays or cancellations of flights/bus/train/ship in any package tour.

7. If there is a delay in departing from the transport terminal (bus/train/ship/air), it must be immediately communicated to 'Cosmos Holiday' authorities via email/text message/WhatsApp. If transportation is delayed at the destination (arrival terminal) due to pre-arranged time, in that case, the esteemed customer will have to arrange transportation to reach the destination at their respective hotel. 'Cosmos Holiday' will not bear any additional cost for this. However, if the cause and time of the delay are known in advance, 'Cosmos Holiday' will attempt to delay the receiving transport.

8. Embassy fees, border entry fees or tips and all other expenses including entry fees for sightseeing, travel taxes, etc., in the case of travel to India/Nepal/Bhutan by road, should be borne by the traveler.

9. 'Cosmos Holidays' authorities are not responsible and cannot provide any assistance in case of loss of goods due to negligence from guest’s side.

10. Expenses for hospital/ambulance/medicine in the event of unexpected illness or accidents involving buses/trains/planes will be borne by the esteemed customer or their family. In the unfortunate event of untimely death, the customer's family will have to bear all expenses and necessary arrangements to repatriate the deceased's body to the country. For this purpose, two close or blood-related individuals from the traveler's family must be nominated as guarantors to bear all these responsibilities.